This course is part of the Career Path - Network Technician
Develop your network troubleshooting and user access control skills to begin your career in technology.
If you’re interested in a career in IT, a support help desk role is a common starting point for entry-level network technicians. In this course, you will learn the basics of network and user support, which are essential for a successful career in networking.
You’ll start with learning how to support endpoints, networks, and users by diagnosing problems and documenting them. Then, you’ll move on to working as a part of a help desk team and troubleshooting networks and endpoints. Finally, you’ll learn how to remotely support users and access networks. This course will give you the knowledge and skills you need to be successful in IT.